Below are questions we most commonly answer for our stores and website.
Don't see your question listed? Call us at 770-837-0881 or submit your question here.
Help Topics
Locations
Q: Do you have a showroom?
Yes! Dutchmans has six retail locations across Georgia and North Carolina.
Products
Q: Where are your products manufactured?
The majority of our carefully selected vendors are from Indonesia, United States and Asia.
Q: Are the finishes, fabrics and colors shown online and on social media accurate?
Images uploaded are an accurate representation of each piece which may vary depending on individual computer settings.
Design Services
Q: Do I have to be local to hire a designer?
Our talented team can work face-to-face or via email to help clients with any size job. Inquire on our Design Services page and one of our designers will be in contact with you shortly!
Ordering & Payment
Q: Is your website secure to place an order with a credit card?
Yes, our website is powered by Shopify and safe to use.
Q: Can I place my order by phone?
Of course! Contact us, we’re here to help.
Q: What payment types do you accept online and over the phone?
All major credit cards.
Q: Do you charge sales tax on purchases?
Where we are required by law.
Q: When will I be charged for my purchase?
You will be charged immediately.
Q: When will I get a confirmation about my order?
A confirmation of your order will be emailed immediately. If you have not received one Contact us.
Shipping, Delivery & Assembly
Q: How much do you charge for shipping?
Cost of all our wood furniture listed online will be calculated at checkout.
For everything else, shipping rates are calculated with our online freight calculator at checkout.
Q: Can I choose a delivery service?
Yes. Contact us before purchasing to confirm.
Q: Can I request my delivery after a certain date?
Yes. Contact us to set up a date.
Q: Do you ship internationally?
We only ship within mainland USA.
Q: Can I change my shipping address after I place my order?
Yes. Orders changed within the first 24 hours can generally be adjusted with no fee.
Returns & Cancellations
Q: Can I return my order?
Our return policy covers returns for 7 days. Contact us for more information.
Q: What should I do if my shipment is damaged?
If you see damage promptly take photos and Contact us within 24 hours.
Q: I have a question that is not answered how can I find out more?
Reach out to us directly here.
STILL HAVE QUESTIONS?
(770) 837 - 0881
info@dutchmansdesigns.com